Help & Support

If you have any problem, don't hesistate to contact us via email

Our working hours: Monday to Friday 8AM - 5PM GMT+8.

What do we support and do not support?

We Do Support:

  • Provide detailed documentation to help you install and configure the theme successfully by yourself.
  • Answer your enquiries about theme configuration and use.
  • Answer you how to edit and translate the language files.
  • Fix bugs of our themes ONLY if the source code are not modified.

We Do Not Support:

  • Answer you how to use BigCommerce, manage, edit or configure any built-in BigCommerce features which are not related to our themes. Please contact BigCommerce Support for help.
  • Upgrading the theme on your store if the source code was modified by any reasons.
  • Editing the theme's source code for your own requirements which the theme's current version is not supported. Except editing language files.

Note: We have right to answer or not answer you how to edit the theme's source code.